![]() The Department’s Internet web site () has complaint forms and instructions online. The hearing and speech impaired may use the California Relay Service’s toll-free numbers (800) 735-2929 (TTY) or (888) 877-5378 (TTY) to contact the DMHC. The DMHC has a toll-free telephone number (1-80) to receive complaints regarding health plans. Before contacting the DMHC, you should first phone your health plan and use their grievance process. The DMHC regulates healthcare service plans. In addition to your health plan’s grievance and appeal process, you may also contact the California Department of Managed Health Care (DMHC). ![]() Please refer to your health plan member information materials for more detailed instructions on how to file a complaint/grievance or service denial appeal. You can file your complaint over the phone by calling the number printed on your health plan ID card. If you have a problem that needs to be brought to our attention or disagree with a decision we made about a service request, you must first contact your health plan. Whether the problem concerns access to care, dissatisfaction with our doctors or employees or a decision we made about medical services, we will investigate the issue and work toward a satisfactory solution. We work closely with our members’ health plans and follow their rules for handling the issue. Our grievance and appeals process gives our members a way to resolve concerns with the medical care and services we provide.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |